Refund Policy

ProfitChess is a skill-based gaming platform. Entry fees are paid voluntarily to participate in competitive chess games. Because game outcomes are determined by player skill, entry fees are generally non-refundable once a game begins. This policy outlines the specific circumstances under which refunds are issued.

Refunds are issued automatically in the following cases — no support request needed:

• Game abort — If neither player has made a move when one player disconnects or the game is cancelled within the first 15 seconds, both players receive a full refund of their entry fee.
• Draw — In the event of a draw (stalemate, insufficient material, 50-move rule, threefold repetition, or mutual agreement), both players receive a full refund of their entry fee.
• Technical error — If a game fails to complete due to a server-side technical error attributable to ProfitChess (not a player's internet connection), both players receive a full refund.
• Abandoned game — If the automatic cleanup system detects no moves for more than 12 minutes during an active game, the game is closed and both players are refunded.

If a player is confirmed to have used engine assistance or other prohibited tools during a paid game, the affected opponent may be eligible for a refund from the Anti-Cheat Fund. To request a review:

• Submit an appeal through Settings → Support → Game Issue
• Include the game ID and a description of the suspicious behavior
• Our anti-cheat team will review within 72 hours
• If cheating is confirmed, the refund is processed to your PCP balance

Purchases of PCP (ProfitChess Points) are generally non-refundable once the funds have been used in any game or tournament. Refunds of unused purchased funds may be requested in the following circumstances:

• You purchased funds and have not participated in any games
• You are requesting account closure and have an unused balance
• A duplicate charge occurred due to a payment processor error

Purchase refund requests must be submitted within 30 days of the original deposit. Processing fees charged by Stripe or by PayPal/bank on withdrawals are non-refundable.

• Entry fees for completed games where the outcome was a legitimate win/loss
• Entry fees for games lost due to timeout (running out of time)
• Entry fees for games where you disconnected and did not reconnect
• Entry fees for games you resigned
• Platform fees (9% of pot) deducted from winnings
• PayPal processing fees on withdrawals

For refund requests not covered by automatic processing:

1. Log in to your ProfitChess account
2. Go to Settings → Support → Create Ticket
3. Select "Payment Issue" as the category
4. Include the transaction ID, game ID (if applicable), and reason for the request
5. Our support team will respond within 5 business days

For urgent matters: support@profitchess.com

Approved refunds are credited to your PCP balance immediately. If you request a withdrawal of refunded funds via PayPal or bank transfer, standard withdrawal processing times apply (24–48 hours). We do not issue refunds directly to the original payment card.

For questions about this policy: support@profitchess.com